Frequently Asked Questions
--------------------------------------------------------------------------------
1. How do I receive a catalog?
You can purchase our "World of Products" catalog by going to the Catalog Request
--------------------------------------------------------------------------------
2. What are your merchandise guarantees and return policies?
--------------------------------------------------------------------------------
3. What are our products made of?
--------------------------------------------------------------------------------
4. How do you ship?
We ship all our orders by UPS ground delivery.. UPS does not ship to post office boxes. Rush service is available by 2nd day air.
--------------------------------------------------------------------------------
5. How long will it take for my order to arrive?
All orders are processed and shipped within 2 business days. For fastest service rush delivery is available but is expensive. UPS ground normally takes from 7 to 10 days. All orders are shipped out of our California warehouse.
--------------------------------------------------------------------------------
6. What is your cancellation policy?
If you need to cancel an order, it must be done within 24 hours of placing the order. Any order cancelled after shipping occurs will be credited back minus the original and return shipping costs, plus a restocking fee of 15%. This policy requires that all packages be returned to us, unopened, and in good condition. See Product Guarantee's.
--------------------------------------------------------------------------------
7. What if I ordered something that is out of stock?
In the event that the customer response is greater than we anticipate, you will receive e-mail notifying you of the item being out-of-stock, as well as the estimated arrival date if available. We will charge your credit card only for the items being shipped. We do not back-order any items. We try to update our site as soon as we know an item is out of stock. Sometimes during busy periods something might slip by. We have over 1500 items online-we are human and do make mistakes. But we will always communicate with you if there is a problem-rest assured we are nothing without you, our customer!
--------------------------------------------------------------------------------
8. I don't have a credit card, can I still order?
You can fill out the order form (online or off) and print it. When completed send mail order form and payment to Pine Junction Gifts.com We accept personal checks, money orders, or cashiers checks. If you pay by personal check we will hold check until it clears the bank about 5 days, then ship the order. Money orders and cashiers check orders will be shipped within 24-48 hours of payment.
--------------------------------------------------------------------------------
9. What makes your products so unique?
Some of our products are exclusives and not sold in stores. We feature the Classic Wildlife Collection and the Maiku Collection plus many special lines developed and produced exclusively for our customers.
--------------------------------------------------------------------------------
10. Do you offer discounts to your customers?
You will find many on-line specials ranging from 25% to 30% below the retail price.
--------------------------------------------------------------------------------
11. What is your Privacy Policy?
We take your privacy very seriously...any personally identifiable information you share with A1A Gifts.com will be used only for the purposes of your transaction. We will never sell, give, or rent our customers name, e-mail address, credit card numbers, mailing address, purchasing history or any other personally identifiable fact we learn about you to a third party.
--------------------------------------------------------------------------------
12. Is your web site secure for credit card transactions?
Our site uses 100% secure technology via Authorize.Net for payments.
--------------------------------------------------------------------------------
13. May I request an item?
Yes-please do. If you have a request for an item we will tell you if we are able to supply you with that item from our catalog.
--------------------------------------------------------------------------------
14.How often are new items added to the line?
Every month new arrivals are added to our line.
--------------------------------------------------------------------------------
15.Which credit cards do you accept?
We accept MasterCard, Visa, Discover and American Express.
--------------------------------------------------------------------------------
16.What does the word "Exclusive" mean on our site?
An "Exclusive" designation assures the purchaser that we are the sole distributor for this product.
--------------------------------------------------------------------------------
17.Do you ship outside of the United States?
Sorry, not at this time. We hope to in the future.
We only ship to the continental 48 States.
--------------------------------------------------------------------------------
18.Is there a minimum order requirement?
No, we have no minimum order requirement and NO membership fees. You can order as much or as little gifts as you wish.
Orders over $75.00 have FREE Shipping!!
--------------------------------------------------------------------------------
19.How long does it take for fine jewelry items to be shipped?
Many items are specially ordered, and may be shipped separately from general merchandise. Allow 2 weeks for delivery.
--------------------------------------------------------------------------------
20.Do you carry more products than are on your site?
We carry approximately 4,000 items, including Home & Decor, Collectibles, and Giftware. If you would like a catalog you can order one for $7.00, with free shipping. Your $7.00 will be refunded with your first order over $50.00 when ordering from the catalog. To order a catalog go to the Catalog ordering page. If you would like information on just a few items you can get this information for free by requesting specific information in the "Contact Us" section.
--------------------------------------------------------------------------------
21.What happens if my order arrives damaged?
While all the orders are packed with as much care as possible sometimes things do break in shipment. If you have an item that comes in damaged, notify us within 3 days so we can have another gift sent out, or credit can be given to you for the defective gift.
--------------------------------------------------------------------------------
22.Can I buy my products wholesale?
Sorry, no, we are not offering wholesale prices at this time.
--------------------------------------------------------------------------------
23. Do you have a Gift Reminder Service?.
Yes. Just fill in the info on the Shopper's menu found on most pages. Let us know how often and how soon before the event, and we'll send you an e-mail reminding you of someone's birthday, anniverary or whatever occasion you want a reminder for.
--------------------------------------------------------------------------------
24. I have a question that is not listed here. How can I get in touch with you?
By US Mail:
Pine Junction Gifts
7 Pine Street
Merrimac, MA 01860-1413
By Email:
jmlipsky@pinejunctiongifts.com
By Phone:
978-346-7286
By Fax:
978-346-8530
NOTE: If you are calling to place an order, we request that you send an email first to Jackie at jmlipsky@pinejunctiongifts.com with a list of the items you wish to order. This way we can take the time to verify the items are in stock and create an invoice. Include your phone number in the email and we will call you for payment information.
